Return and Exchange Policy
Love it or return it.
Because your satisfaction means a lot to Wish Paris, if for any reason you are not satisfied with your purchase, you may return the product to us within 7 days. This 7-day period begins from the day the products are received. The original shipping fees are unfortunately not refundable and you will have to pay for the return fees as well.
Customers must attach a copy of their invoice to their withdrawal request. Purchases made as a gift may be claimed with the original invoice. For further information, customers are invited to email the company customer service at firstname.lastname@example.org.
Products that are shipped back must be in pristine condition and complete (accessories must be shipped back as well). Customers are required to ship their order with the matching invoice and indicate their preference for either an exchange or a credit note.
All returns must be sent to:
Wish Paris/Aurelie Nataf
19 Oriole Crescent
Shipping fees will be at the customers’ charge except if the received product is not in conformity with the order, or when the ordered piece is defective. Returns from a foreign country may occasion customs fees. This will be at the customer’s charge as well.
Customers will select the shipping method of their choice for returns. We highly recommend that customers use an easily trackable shipping method and keep their return receipt or any document that clearly indicates the return date.
Barring conformity with the legal specificities and company conditions mentioned above, the right to withdraw is considered as applied in full when the following conditions will be totally respected:
- Upon receipt, the Company will proceed to quality control of the returned piece.
- Shipping fees won’t be refunded for credit or exchange.
Wish Paris accepts exchange or credit note only under the below conditions:
- Products must not have been worn, damaged, modified, washed, nor used in any way.
- Products must be in their original packaging.
- Custom–made and/or pre-order and/or special order products cannot be exchanged or returned.
A special order is anything we order for you that is not a regularly stocked item. It could be a ring in a non-standard size or a necklace in a particular length. It can also be a piece of jewellery we have already sold and weren’t planning on ordering again.
Upon return and after the company has confirmed the condition of the returned products, the customer will have to choose between a credit invoice re-usable under 6 months on the website, or an exchange.
We offer a generous return policy to help with the challenge of online shopping. We also monitor the number of returns made by customers and, at the discretion of the Company, will refuse returns, deny an order, or close an account if we notice an excessive volume of returns.
Please also understand that we cannot accept returns or exchanges on items that were purchased on promotion.